Frequently Asked Questions

Everything you need to know about your next style discovery.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the item back at our warehouse.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.

Are your materials sustainably sourced?

Yes, 'New Chapter' is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel™ to reduce our environmental footprint.

Can I change or cancel my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make further changes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.